1. About these terms
These terms govern your use of the FineShyn customer app (Shyn), the FineShyn Shyner operator app, and the website at fineshyn.co.uk (together, the "Platform"). The Platform is operated by FineShyn Ltd, a company registered in England & Wales (No. 16822407) with its registered office at 124-128 City Road, London EC1V 2NX ("FineShyn", "we", "us").
2. Acceptance
By creating a customer account in Shyn or applying as an operator (Shyner) in Shyner, you agree to these terms and to our Privacy Notice. Shyners also agree to a separate IR35 Contractor Agreement and Operator Handbook.
3. Who we are and what we do
FineShyn operates a UK mobile car-care marketplace. We connect customers with independent detailers (Shyners) who carry out car-cleaning services at the customer's address. FineShyn provides the technology platform, payment rails, customer-support services, dispute resolution, and quality oversight. FineShyn is not the operator of the cleaning service; the Shyner is an independent contractor.
4. Eligibility
You must be at least 18 and have legal capacity to enter contracts. You must be resident in the United Kingdom. Shyners additionally must meet our vetting standards (identity, DBS, insurance, portfolio).
5. Service tiers and lead time
Three service tiers: Shyn, FineShyn, and FineShyn+. Service-level inclusions and the indicative duration of each are described in-app. Bookings can be made with a minimum two-hour notice and a maximum 30 days in advance.
6. Vehicle eligibility
The app collects vehicle make, model, year, colour, registration, and whether the vehicle is EV/hybrid. Bookings are subject to operator eligibility and tier appropriateness. If on arrival a Shyner reasonably determines the vehicle exceeds the booked tier, the on-site procedure in §11 applies.
7. Pricing, payment, and VAT
You see one price upfront before paying. This is the only amount you will be charged for the booking (excluding tips, which are optional and 100% to the operator). Card processing via Stripe; we never store card numbers. UK VAT is not currently charged on bookings; if FineShyn registers for VAT, prices will display inclusive of VAT and you will be notified before any change takes effect.
8. Subscriptions (Model C)
Recurring bookings billed monthly. You may move the next booking anywhere within the same week without charge. You may bank up to 2 missed weeks (skip-a-week). You may pause your subscription for up to 3 months free of charge. You may cancel any time, effective end of current billing cycle.
9. Welcome offers
First-wash welcome offers, where active, are for new customers only and apply once per phone and email. We may withdraw or change offers at any time without affecting bookings already made.
10. Cancellations and no-shows
Customer cancellation, pre-acceptance: free reschedule or full refund.
Customer cancellation, post-acceptance: reschedule-first option always offered. Under 30 minutes from slot, choose between reschedule or 50% refund (with the operator paid 50% from the customer's share). Between 30 and 60 minutes before slot, if no replacement operator is found, you receive a £5 inconvenience credit from FineShyn (not from the operator).
Customer no-show: if you are not present and the vehicle is not accessible after the operator's arrival window, the operator is paid 50% of the booking value and no refund is due.
Operator no-show: full refund plus £10 credit plus priority rebook; operator suspended pending review.
CCR 14-day right: note that mobile cleaning services performed at your request begin within the cancellation period; in line with regulation 36 of the Consumer Contracts Regulations 2013, the 14-day cancellation right is waived once the service has begun. We will clearly inform you of this in-app before you confirm payment.
11. On-site cancellation (vehicle exceeds tier)
If on arrival a Shyner determines the vehicle exceeds the booked tier (size/condition/scope), the operator may photograph the vehicle, flag in-app, and move on. The customer is charged 50%, the operator paid 50%; FineShyn takes no commission on this charge. Reference photos for what each tier covers are shown in-app at checkout.
12. Tipping
Tipping is optional. Presets are 10/15/20%. 100% of tips go to the operator with no platform cut.
13. Quality and damage
If you believe a service was below the agreed standard, raise a dispute in-app within 24 hours of completion. Mandatory pre/post-job 360° photos are the primary evidence base. Outcomes range from no action to partial refund, full refund, or rebook. Accidental damage to your vehicle: tiered handling — small (<£500) covered by FineShyn's contingency fund; larger amounts via formal insurance claim. Operators never pay damage out of pocket (this is part of how we keep them on a contractor footing).
14. Complaints and ADR
If you are unhappy with the outcome of a dispute, email support@fineshyn.co.uk. Unresolved disputes may be referred to an approved Alternative Dispute Resolution (ADR) provider under the ADR Regulations 2015. The European Online Dispute Resolution platform is available, though as of UK GDPR it is not mandatory for UK businesses.
15. Lost and found
Operators are not custodians of items left in your vehicle. If an item is left, contact us and we will reach out to the operator to help reunite you. FineShyn does not assume liability for lost-and-found beyond reasonable efforts to assist.
16. Conduct and block list
Be respectful, on both sides. You can block an operator (customer-side); a Shyner can block a customer (operator-side). Our matching algorithm honours block lists silently. Behaviour that threatens safety or violates these terms can lead to account suspension.
17. Photos and number plates
Pre/post-job photos are mandatory for damage-dispute purposes. Number-plate photos are taken as part of pre-job 360° capture. Photos are EXIF-stripped at upload and never used in marketing without your separate, withdrawable opt-in. See Privacy Notice §8.
18. Intellectual property
The Platform, the FineShyn brand, and all related IP are owned by FineShyn Ltd. You receive a limited, revocable, non-exclusive licence to use the apps for their intended purpose.
19. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot lawfully be excluded under the Consumer Rights Act 2015. Subject to that, our aggregate liability arising out of or in connection with the Platform is limited to the total amount you have paid to FineShyn in the 12 months preceding the event giving rise to the claim.
20. Force majeure
Neither party is liable for delay or failure to perform caused by events outside reasonable control, including severe weather, government action, or industrial action.
21. Suspension and termination
We may suspend or terminate accounts for breach of these terms, safety concerns, fraud, or repeated chargebacks. You may delete your account in-app at any time (Settings → Delete account). Refund implications for already-booked services apply as set out in §10.
22. Changes
When we change these terms, we will increment the version number and notify you in-app at next sign-in. Material changes take effect at the next sign-in following notification.
23. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, save that consumers resident elsewhere in the UK may bring proceedings in their home jurisdiction.